How to Be an eBay DSR Superstar Selling Sports Cards

How to Be an eBay DSR Superstar Selling Sports Cards

eBay's Detailed Seller Rating program has been around for sometime now. When leaving feedback, buyers rank their transactions in four areas. The eBay DSR have become as vital, if not more so, than a seller's feedback score. If your rating falls below a certain standard, not only can it hurt your listings in Best Match searches, but it can also result in selling limits on your account or even missing out on special promotions such as free listings.

Many sellers strive to become a Top-Rated Seller to earn special privileges such as a 20% discount on final value fees each month. To become a Top-Rated Seller, a seller's stars have to be high in all four categories. If someone receives one or two stars in any of these categories 0.5% of the time, they do no qualify as a Top-Rated Seller. So how do you make sure you keep your bidders happy and eBay DSR scores high?

Below are some of the key things I have focused on to improve my DSRs to earn Top-Rated Seller status or, at least, Above Standard since the ratings are one person's opinion or perspective. As anyone who has sold more than a couple of things on eBay, even doing all the right things can still occasionally lead to poor results.

Item as Described

Many sellers rarely describe items any more. I did a Twitter poll earlier in the year and over 80% of buyers said they do not read the descriptions anymore. Many buyers now are using smartphones and simply reading auction titles. I have never had a problem with this star rating and I rarely receive a low score.

The key here is that if there is a problem with the item you're selling, be sure the pictures show it and it is mentioned. I would even go as far as placing something in the title such as 'read description,' 'dinged' or 'damaged.'

Interestingly enough, those I have spoken with that have had issues with the Item as Described category say they ran into problems by, perhaps, glorifying a card's condition. You often see sellers describe a card as Gem Mint or worthy of a high professional grade, either in an item's title or description. Conditions can be subjective. Use caution if you plan to list a condition better than Nrmt-Mt unless it actually is professionally graded.

I leave condition off unless the card is damaged, but if you are going to, avoid phrases such as 'Gem Mint' or 'BGS 9.5?'

Communication

This category has become easier for a 5-star rating. eBay's latest policy is that if there is no contact through eBay messages prior to feedback being left, the seller automatically receives a perfect score.

Personally, I disagree with eBay's way of thinking. That said, it is good that the buyer can not ding sellers here when they never needed to or attempted to communicate.

If someone does contact you, it is important to answer as quickly and as professionally as possible. I try to respond to my messages every hour during the day and every few hours in the evening, although this is not always possible. Nor should it be an expectation. Everyone has to have a life outside of eBay. You may want to put up an auto response that says you appreciate the email and will get back to them quickly regarding their question.

eBay questions can be urgent. If a potential buyer is asking about an item prior to it ending, it is always a good idea to at least look at responding to these inquiries first.

Shipping Time

Top-Rated Sellers now have to upload tracking information within the stated handling window 90% of the time. This is a new requirement. Furthermore, eBay requires your handling period to be one-day if you also wish to receive the Top-Rated Seller 20% discount on final value fees. Sellers must also have a 14-day return policy to qualify.

Be clear about your handling time and let buyers know of any conflicts that cause a delay in shipment. Also, if you are pre-selling items like sets, be sure to state this in your listings and set your handling time appropriately.

Many buyers are also sellers so they understand it may take a day or two to ship, but most will still expect it to ship as fast as possible. Again, be clear about shipping details, handle things quickly and communicate when an issues arises. These are all key.

Remember to upload your tracking into eBay if you do not use eBay or PayPal shipping. This will also allow your buyers to see the tracking for themselves.

Shipping and Handling Charges

This is a pet peeve for me as buyers know the shipping charges before to purchasing or bidding (unless the seller changes it at the invoice, which that is another story).

When polling followers on Twitter, many said a range of $2-$3.50 is acceptable, with the average being $3. Also, a combined shipping policy is a must with buyers. Not only will it increase your star ratings, but it will bring stronger sales as buyers will bid on more of your items. Many sellers charge $0.25 to $0.50 for additional single cards and a little more on sets.

Not matter what you charge, be clear and upfront about your shipping fees and do not go overboard.

Of course, you can always offer free shipping especially on higher-priced items. That gives you an automatic 5-star rating in this category. I do not recommend free shipping on lower-priced items as they often will sell for less than a comparable item once the shipping is factored in. You could start your auction higher but that could cost you more in fees. It might also scare off potential bidders.

Final Notes on Getting a Strong eBay DSR

Nobody can please everyone. Nor can they control their eBay DSR completely. Hopefully these tips can help.

I recommend leaving feedback as soon as an item is paid for. I have mine set up automatically. I feel this is a way of thanking the customer immediately and acknowledging their payment -- a form of communication without directly communicating. I also hope it delivers confidence to the customer that I feel the transaction has been a good one and runs smoothly on their end.

Do not be afraid to try new things to see if you can increase your eBay DSR in your quest to become or remain a Top-Rated Seller. Best of luck!

Shop with brentandbecca:

ebaysmalllogo Image
3110686884984040 1 Image
JOSE ABREU 2012 Bowman Chrome AUTO BLACK REFRACTOR 39 99 RC Prospect Autograph
$499.99
3110686884994040 1 Image
TYLER WILSON 2013 Panini NATIONAL TREASURES AUTO PATCH BOOK 1 2 NIKE SWOOSH LOGO
$59.99
3313035602314040 1 Image
BRYCE HARPER 2012 Topps Chrome ROOKIE AUTO #BH RC Autograph
$149.99
3809855825384040 1 Image
TYLER WILSON 2013 Panini NATIONAL TREASURES AUTO PATCH 4 25 ROOKIE COLOSSAL GOLD
$24.99
 Image
Related Topics:

brentandbecca

E-Mail Author |  http://www.cardboardconnection.com/shop/brent_and_becca/

Visit Brent's eBay Store and catch him on Twitter @brentandbecca.

Brent has been a card collector since 1985 and an eBay card seller since 1995. He is one of the largest case breakers of Topps baseball products, each year busting 15-60 of most of their baseball products, as well as some football products. He is a believer in Christ and along with his wife Rebecca has two children: Luke, and Hannah.

The majority of his collection consists of Arkansas Razorback Players, Lance Berkman, Jose Canseco, Kurt Warner, Michael Jordan, Dennis Rodman, Scottie Pippen, Tiger Woods, Graded Baseball Rookies from 1978-now, Retired HOF Topps Heritage Autos, Base Topps and Heritage Sets, and Random HOF and Superstar Autos.


User Comments

  1. I sell on eBay under the name Sterkinator. Yeah, I don’t have much new stuff and a lot of the stuff I have is pretty much the same. When one pays me, I always give the review. I’ve had people pay me extremely quickly. I do my best to ship out within one day of someone purhcasing. If something does arise, this is why I say three days max for me to ship. I ALWAYS give a confirmation number now. This is why I charge $4.00 for shipping. I try to post newer releases, but I can’t get every newer release (basically the prices these days). I have a 100% positive feedback and I try my best to keep it that way for I want to make the customer happy.

  2. So if i contact the buyer to tell them when im mailing it out it can hurt me?

  3. I also leave feedback as soon as I’m paid.As a buyer i sometimes contact the sellers to leave feedback which i think is wrong.Hey they did their part and paid me so i feel the need to leave feedback then.

  4. you forgot to mention “become

    a major power seller moving

    thousands of dollars a month

    and ebay will treat you right”.

    otherwise do everything

    ebay asks including bending

    over backword and still

    not get what you expect.

  5. Jeff, unfortunately, yes, it can potential hurt as you will not get the automatic 5 star rating on communication any longer.

  6. to therealist: Unfortunately, that is far from true, some of the best sellers and the majority of TRS are so because they move small volume so it is easier to keep up with the demands of ebay and your customers. I have had numerous issues as a bigger powerseller that eBay has been slow to fix or not been willing to help me with which has caused me multiple issues since they go by their set formulas and do not always seem to look at the bigger picture. I have been knocked below standard before and missed out on free listing specials and more, plus have had selling limits and item limits placed on my account as eBay says they desire to prevent fraud and don’t want sellers too much in over their heads…so it is not as easy as one may think.

  7. Thanks for letting me know.It’ll be tough habit to break.I like to let the buyer know what’s going on…

  8. I just saw I had become a ‘PowerSeller’ on ebay. I wasn’t even sure what was involved and then I looked into it. I don’t know if I want to enable the 14 day return policy though to potentially become a ‘TopSeller’ as there have been enough stressful problems to deal with on ebay- people trying deceitful things etc. I’m starting to use COMC more now and will be more in the future as I’ve been happy with the results so far. I’ll still put the newest and biggest cards on ebay, though.

  9. Free shipping has worked really well for my listings. I have to disagree strongly. I just factor $3 into the price. While I agree with you that it scares off a few consumers, it definitely also attracts buyers who are looking to gain as many eBay bucks as possible.

  10. BrentandBecca,
    Have you heard of SportsBuy? It’s similar to Ebay. Just curious if you’ve ever checked them out?

    Thanks,
    Brady

  11. Hardly any traffic on SportsBuy, they might sell under 100 cards a week via auction.

  12. Chris, free shipping works on some items without a doubt by factoring in, especially fixed priced, but typically not on brand new releases especially on lower priced cards. I have tried it both ways as i do very large volumes (50+ case breaks) and with so many duplicates i run massive reports, for me and most case breakers free does not translate well; however, with others especially non-case breakers it does, so it is different for different folks for sure.

  13. I think I might have just screwed myself out of ever becoming a TRS by selecting a handling time of 15-20 days for a lot of pre-sale sets …

    Leave a Comment: